Recently my wife and I were making up some smores cupcakes. The ‘frosting’ on them is fashioned from molten sugar / corn syrup drizzled into unflavored knox geletin while whipping the crap out of it with a mixer. That process however put our little hand mixer on its last legs. It was less than $10 new so it wasn’t a loss but the case on the poor little thing cracked when trying to pull it out of the muck and the motor sucked in some of the viscous material.
So, time to do some research. I knew from word of mouth that Kitchenaid is made in the USA and it’s also a quality brand. Honestly I don’t use a mixer all that often, but I thought there are plenty of times when I could use a mixer and if it lasts for a few decades it would be a worthwhile investment. So, I checked the reviews at Amazon and saw that there were over 1000 positive reviews. Sure, there were some bad ones, but when there are that many people using a product there are bound to be a few lemons and there are always people out there over exaggerating what happened to them when they know they did something stupid to ruin their machine.
I was about 90% convinced on buying one of these mixers when I checked out ConsumerAffairs.com. I was floored at all of the complaints. Some of them were the normal types of complaints about people getting their hair or hands in the spinning blades which although disastrous points to nothing wrong with the machine to me. Actually the damage is pretty impressive. But it was two very repetitive claims that caught my eye, the machines tend to leak oil and also they switched from metal gears to plastic gears at some point.
The oil leaking issue is something that many people mentioned and that they had contacted Kitchenaid to no avail. I guess usually it occurs after the 1 year warranty period and there is not much they can do about it. This doesn’t bother me too much because aside from being unsightly the chances of them using a non-food grade oil is slim to nill in such an application. Sure, it’s a little disgusting but I wouldn’t worry for my health because of it. It was the plastic gear issue that concerned me.
People mentioned their old Kitchenaid mixers lasting for decades then buying the new mixer and having it fail in months up to a year later even with infrequent use. That the plastic gears just stripped out. That’s something completely unacceptable in that price bracket. Although ConsumerAffairs focuses on the worst of the worst, I’ve learned that multiple repetitive claims on a device are usually the most telling. If issues had been all over the board then I wouldn’t have been as worried.
I plan on calling Kitchenaid to ask about this issue. Some posts say that recently manufactured machines gloat on the box that they have all metal gear systems again. That would alleviate my anxiety. But still, it leaves me just a little more worried than I had been. Sure, I could throw my money away on a cheap $10 mixer again, but that $10 mixer lasted 3 years. If I somehow make it to 80 years old that means I will need 18 of those mixers, that’s still only about half the price of one of these Kitchenaid mixers.
I want a quality product that I don’t have to worry about. That’s what I’m willing to pay extra for. That’s why I buy American and although I have been steered wrong before it usually tends to work out. Why couldn’t they just have stuck with what worked.
I will update this blog with any of my future findings.





